Diamonds's Profile
- 10Points
I talk to lots of customers and the price of paper is very important to them . I see we have the $34.99 paper deal from time to time when a customer spends $150.00 . What about a deal where if they spend $275.00 the paper would sell for $19.99. Many people that pay the bills in places we call look to see what the person placing the order paid for a case of paper. Quite often there are cherry pickers just looking for the best deal on paper those folks are usually sent looking for deals and their focus is on paper many of them buy other things too and seem to be focused on paper people need goods that we sell .
- 10Points
Many of our frauds are against companies who invoice their orders, which is to say business accounts. The fraudster sends out the order to a different address. Not all business accounts have more than one shipping address.
At the moment the billing address can be locked. If, in addition, we had the option to lock the shipping address, prevent the addition of another shipping addresses, we could cut out probably 90% of the fraud orders. Have a pop up online asking "Is this your only site that you ship to?" (but better wordage.)
- 10Points
People are using n95 masks to do work in attics ( usually lots of asbestos) If heard a a few people using n95 masks and similar to undercoat and paint cars . Trouble is it is not a tight fit around the face bad stuff will get breathed in . I undercoat cars part time in my garage i use 3m 6211pa . That type of mask is safe. They usually sell for between 25.00 - 45.00 Harbour freigf\ts go for !7.00 ive used harbour freights mask Im sure there are suppliers that can help but the really good one is the 3m 6211pa1-a
- 10Points
I have been losing more business from customers not being able to see a price I am updating for the customer same day. Most customers what things to happen "now" and most companies that do pricing negotiations can upload discounts within minutes on to their website. I inform customers that I can manually place the order for them but if they have more items to order or would rather place online, it's a hinderance or they don't want to do it. I feel in 2023 we should be able to at least upload discounts 2 or 3 times a day instead of overnight. I would much rather tell a customer "You can place the order any time after 12pm after our next website upload" than "you can order this tomorrow on the website with the rest of your order."
- 10Points
When I do a search on quill.com for tens pads. Rubber stamps come up . You have to go to tens units and scroll down probably a bit of a pain for some customers placing orders on their phones .
- 10Points
A customer wants to place an order for 2 items, they want it to be in one single order but, Want to have one of the items to ship asap, and the other to be a future ship. There should be an option where you can select which shipment will be future ship and which one just to follow regular ship options.
- 10Points
We often have a slow down right before a holiday, then we are back to back in customer service, right after the holiday.
I wonder if this is in large part due to customer not being aware of the option for future shipping. Maybe a pop up on the website saying "are you aware that you can place an order and choose a future shipping date?" Just have it in the week or so before any holiday.
- It will get customers to time orders more normally
- also reduce calls where customers say "I just placed an order, but we close early on X day before the holiday.
- As an added bonus, most customers will pick the day they want the items to arrive, rather than the ship date before. It might ease the rush a bit, in the post holiday warehouses.
- 10Points
- 10Points
When modifying and sending our SF Lightning Emails the information gets cut off too early, leaving them with half an email and no contact information. Maybe there is not enough data space to allow for the pertinent information we need to add.
Is it possible to correct this asap to allow for more data on the email when we insert pricing etc so it can be more professional? I am sometimes forced to resend from Outlook & then it looks great! However we shouldn’t have to burden the customer with 2 emails.
If they are sorely disappointed by our first attempt at the email, they may not even open the second email.
- 10Points
Many Campaigns require Salesforce Enterprise # page for some functions and Site # page for other functions. Those of us with eyesight disadvantages could really benefit from seeing Enterprise # in one color and Site # highlighted in a different color. Being visible at a glance by color, will result in fewer errors, less eye strain and help pick up speed.
- 10Points
SalesForce is supposed to save time, however that becomes negated by all the clicking just to find simple information. If at least we could see the State Abbreviation from any page at the top it would make for a smoother call each time. There is plenty of empty space anywhere in the Top Header page, on all pages for each Enterprise or Account. Two letters preferably bold, in Quill Blue color. :)
- 10Points
We have large companies with multiple buyers. Companies with multiple buyers should have increased buying from us (vs companies who only have one person placing the order). That is because having multiple buyers encourages the addition of "other things I need while I am at it". Companies with single desks usually have much tighter control, so less impulse buying.
Right now, even though a company buys almost every week from us, the points on a particular desk can still expire. eg acc# 3913554.
Having points expire for a buyer, when the company pends tens of thousands of dollars with us leaves a bad taste in their mouth, even if the buyer calls, and we restore the points. To say nothing of using up time for both the account manager and Customer service.
Suggest that for loyal customers, ANY purchase on that account should prevent points expiring.
It will only make a difference to our largest and most profitable customers. Because they are the ones with multiple buyers. Just attach expiry to the account, not the individual desk.
- 10Points
I would like there to be a shortcut to add e-invoiceing to a customers account. When there is a large account with a lot of buyers this can be very time consuning especially with schools and government accounts. I just had one that took me over an hour to update as there were so many buyers.
- 10Points
I notice there are a lot of ex quill plus customers . There seems to be a drop off after they have been auto enrolled and probably werent made clear that would happen . I would love to see a little better deal that we can offer for 720222ct right now its $41.99 in the hot list . Perhaps $39.99 for the folks that get ticked off. Maybe depending on thier spend instead of a coupon offer the paper either half price or free for an order over $200.00 with an average order size of $180 its a challenge . people like that word free.
- 10Points
From time to time when I contact a business in 4+ I am told there is a new owner and they buy under contract . Perhaps that could be a hot lead for the acquisition team and I would like to see a process put in place like a deposition as to why we didnt get the sale . An opportunity may work however the gatekeeper may not be cooperative to contact the correct people very time consuming . In some cases Ive saw that the new owners already shop with Quill or Staples.
- 10Points
We should incorporate a QR code for customers to get to our site or sales page quickly, no matter where they are. I'm in Canada so I'm not sure what we have for marketing in terms of commercials, flyers, inserts in boxes etc, but everyone knows how to use a QR code. Make a sale teaser or a hot deal teaser and use the QR code that they need to scan the site in order to see the offer. I saw a commercial for Amazon last night, advertising one of their products and the QR code was on the right hand side. I scanned it and it took me right to that sku page.
- 10Points
Make uploaded logos in “My Files” available for Hi Touch imprint agents. At the moment we cannot add a logo to an imprint item. There is an inconvenient and time-consuming work-around (refer to custom imprint, or add to imprint queue and have customer email that logo to quill imprints, at which point we are back to approval via email. Walking a customer through doing it themselves is almost impossible because we cannot view what they are doing and the descriptions from customers are not clear.. BUT if we had access to “My Files”, we could do it all on the phone, email the finished product and get approval in a few m
- 10Points
- 10Points
it would great if a customer can flip, rotate, zoom and view products on the website. it might make a great experience for the customer.
- 10Points
Can we have the box giving permission to share info with D&B just pop up in the checkout the first time an existing net 30 customer places an order? That will save a lot of effort, be transparent, and avoid sending out emails to accounts that are dormant.
Customers who are holding back ordering until D&B reports can be told that if they call.