100 Ideas    22285 Votes    67 Comments    6 Ideas Implemented
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Diamonds's Profile

  • 10
    Points

    Key phrases in the form of a hyperlink at the top of the article could be expanded to more articles.  An example of the hyperlink is "Carrier/Courier Parcel Change Requests & Zip Code Pricing"  this hyperlink at top that brings you to the pertinent information in the article.  It might be very helpful to expand this feature to all articles that are lengthy.  When reps are taking calls articles that are long are difficult to navigate.  To have the key points listed as hyperlinks at the top of the page would cut down on the time it takes to scan the whole article.  It might be helpful to also have the pertinent text highlight when clicking the hyperlink if possible.  Also it might be helpful to have Related articles hyperlink added as it's own section on the top of articles where additional information is needed.  

    ​

  • 10
    Points

    just a thought is there a way that customers could select which carrier they want to use when placing an order on Quill.com.

  • 10
    Points

    Just thought I would suggest updating the delivery status on the website for orders. We could get fewer calls about tracking if the website would say which exact box was delivered. Too many times do we get calls tracking a multi-box shipment because of the 3 boxes was delivered. The customer calls in to check or complain that they don't have the whole shipment, but online it says they do. Just had a call like that. Speaking to the convenience of the customers, I would update that. It frees them up for my work to get done instead of calling us all the time because it's unclear.

  • 20
    Points

    For custom printed items, can the ability to update the Quantity in the Cart be added? I had a customer call who was trying to update the quantity of her Appointment Cards while she was in the cart. The suggestion was if it can't be updated there, can there be some statement there advising to update the Quantity before "approving"? She had been going in circles for some time cuz it brought her back to the image, but she had to scroll up to see the quantity box.

  • 10
    Points

    I work in EOP high touch.  We receive call backs from both reps and customers looking for recap numbers.  Many of these orders were orders that were edited by the customer on the website.  However the customers didn't realize they ​needed to now resubmit there order as it has gone back in the cart.  We need to make it more obvious to the customers that they now need to resubmit as the order is back in the cart.  Make it flash, put it in red large bold.  Something that will catch the customers attention and make it clear.  We lose sales and orders as well cause confusion to the customers.  I love this new edit option it is great we just need to make it clear to the customer somehow that they now need to resubmit again.  Thank you ;)

  • 10
    Points

    ​First off I love the new programs and especially the price matching.  However as a rep I hear all the time that "our office is not using as much paper" ,  " we have overstocked on paper do to the pandemic" , " our office is going paper less " ect.. my thought is we should find a way to make it aware to customers that were more than just a paper and ink office supply company like make a program that focus on cleaning , coffee , water and snacks something that does not actually give 80% of the benefits of the program  to paper , even leave paper out of it entirely, It is hard for reps to uncover what other supplies that customer are using and where there buying such as cleaning , coffee ect..  when the customer already has us pegged as the paper company. I feel a bit more marketing should be focused on all other aspects if the running an office. that way we can be a more successful one stop shop..

    2 Comments »   Posted to  Programs 
  • 10
    Points

    Right now the dollar off coupons are listed in the spend category with the exception of the ink and toner coupons. Could we get the dollar off coupons listed in there own category and also keep them in the spend category? This would also cut down on time looking for different coupon.

  • 10
    Points

    When taking 3rd party payments if would save time if the requirements for CSI were already in there and we could then just fill in the blanks: ie rep- , account # and name

     

  • 10
    Points

    I would recommend (plead) you get rid of the guest checkouts. It causes more issues than necessary for the customers and dotcom. I've had enough customers that have checkout as a guest ordering a digital download that they can't get to because they didn't make a login. So no username and password to get to the download. Plus if they want to actually make a login it causes issues there too. The fact that we also can't delete it causes more headaches than necessary too. Plus get rid of the function of significantly improve it please.

  • 10
    Points

    ​Some customer seem to regularly "order 3 of each kind to see which ones we like".

    Perhaps the return percentage should be integrated into the return calculation, and if they are frequently returning for no reason, force the customer to return.  If it is a bit of bother maybe they will take the time to consider their needs before they order.

  • 10
    Points

    I know free Mrs Fields cookies is a popular give away . What if Quill could offer a kcup sample pack for free instead . It would likely cost a similar price and ​would identify Quill as a player in the coffee market.

  • 10
    Points

    With the increasing number of customers involved in contract purchasing where we need to show the contract they belong to, we need to add a box for their contract info on quotes and orders for federal money, If we can speak their language, I think we could get more opportunities for large contracts.

  • 10
    Points

    Please add to Help center and Checkout it will reduce phone contacts.

     

    Info was added online in regard to net 30 for customers requesting option to invoice online but this information does not mention the $100 minimum order amount before tax and discounts that would help qualify them for the invoicing option at checkout on Quill.com. Is there a way to have the minimum added in the help center as well as at checkout as it creates contacts?

  • 10
    Points

    Would it be possible to add a future ship option for customer's on the website?

  • 10
    Points

    Customer: Teal Zimmerman; acct 6169145

    Idea; wants us to have a referral program so it would benefit their acct. Her acct works w/ a lot of small businesses. 

    2 Comments »   Posted to  Programs 
  • 10
    Points

    A customer brought up to me that it would be easier for him if he could filter customizable pens by the minimum amount he had to order, as he was looking for pens within a certain price range but only wanted to order a certain amount.

  • 0
    Points

    CSI coding for resending confirmation, quote or order, is now coded as:

    Account/invoice balance, Payment, Questions

    Resent confirmation (regular or quote)

    account number: 1234567

    Makes more sense to me to code as:

    Order - after sale questions/changes or cancel

    Resent confirmation (regular or quote)

    order # 12345678

    It's an after sale question, not really account balance payment, etc. question

  • 0
    Points

    I have been receiving a lot of calls from customer ​when the tracking on an order shows:

    Missed Delivery: Leave Behind at SDO

    Customers think the Leave Behind at SDO means the driver left the packages at a Side Door.

    Customers call in stating they do not have a side door and are upset thinking their packages have been miss delivered or stolen.

    Possible solution might be

    Missed Delivery: Leave behind at TML (Terminal)


  • 0
    Points

    On the mobile app there use to be a a link at the bottom of the page that said "take me to desktop site" and it does not seem to be there any more. We have had a few customers asking for this again.

  • 0
    Points

    To have KM more like a book with a table of contents so we can assist our customers effortlessly, making the searching for information easier

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The path to a Quill.com that’s better for everyone starts with a single idea.  Quill Ideas was developed to give everyone a way to share thoughts and ideas that can make your workday easier. Whether you have an idea about products, services or an innovative way to improve your shopping experience, we want you to let us know.  Be part of the community and let your voice be heard. By working together, we will create the best Quill.com.

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Your Ideas. Your Vote. Your Voice. A Better Quill.com for Everyone

The path to a Quill.com that’s better for everyone starts with a single idea.  Quill Ideas was developed to give everyone a way to share thoughts and ideas that can make your workday easier. Whether you have an idea about products, services or an innovative way to improve your shopping experience, we want you to let us know.  Be part of the community and let your voice be heard. By working together, we will create the best Quill.com. 

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Welcome to the Quill® IdeaSM website (the “Site”).  The Site is operated by Quill Lincolnshire, Inc. (together with its affiliates and subsidiaries, “Quill.com”, “we” or “our”).  Your use of the Site is governed by these Quill Ideas Terms of Use (the “Terms of Use”), as well as the Quill.com Terms and Conditions (in the event of any conflict between these Terms of Use and the Quill.com Terms and Conditions, these Terms of Use will control).  Please read these Terms of Use carefully, because they constitute a legal agreement between you and Quill.com.  By registering on, accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.  If you do not agree to these Terms of Use, please terminate your use of the Site.  Quill.com reserves the right to change these Terms of Use.  You should check these Terms of Use periodically - by using the Site after we post changes to these Terms of Use, you agree to accept those changes, whether or not you actually reviewed them.  These Terms of Use were last updated on March 24th, 2014.

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