qcsperson's Profile
- 10Points
Currently we get a monthly Hot List showing offers for all campaigns & one for various Q+ Memberships. Is it possible to add on the new Rewards+ campaign benefits as well starting in P9 October?
- 10Points
When a customer calls into us, we are advised to offer the coupons that come up from the links in OES. HOWEVER, we regularly see that that link does NOT include the customer's QillPlus coupons for $5 off or $15 off.
1) We WANT these customers to re-enroll. We want those customers to see a benefit in order to re-enroll. So I think those coupons should actually show up as a priority, not be hidden.
2) Just a few of those make it worthwhile to re-enroll next year, we want them to use those before other $ off coupons. Then the $ saved show up when they come to re-enroll
3) I believe (could be wrong) htat the $ off coupons are more cost effective than free gifts (???)
SO why can't we see Q+ coupons when a Q+ customer calls in to place an order?
- 10Points
It would be really great if SalesForce could automatically take the Customer Name as Upper Case, just like OES does for us, and also if it automatically took the email address as lower case like OES does. This would save future issues seen by Sales Support.
- 10Points
Can we get custom backgrounds/filters on Teams like how staples have it? For example, logo, campaign, values, pronouns, etc. I think this is nice for meetings with vendors and what not
- 10Points
allow a edit on reward ID in CSR, some times QSD request add points can in OES yet not conveyed to web profile already set up
- 10Points
Ive been selling Spray Nine for many years . Its is an excellent product because it kills germs,bacteria and viruses . It doesnt smell bad like bleach or other products. The one word on the bottle that looses us sales is degreaser. Is there a way to suggest to the spray nine company Quill/Staples sell to Home amd Offices . Perhaps a Spray nine for home/Office. Spray nine has marine spray nine . Barbeque spray nine . Why not a home/Office spray nine.
- 10Points
We should be jumping on the sale week like Amazon's prime week, Target's Circle week pr Best Buy's Black Friday in July. We could do a feather week or Quill+ week. If we can't beat the competition, let's try to keep up.
- 10Points
It may be helpful to add a pop up reminder or warning box advising customer they are redeeming points for a reward item. This may prevent customers calling to say they redeemed the rewards item in error.
- 10Points
When a customer is requesting a quote and 1 or 2 items are specially priced, those 2 items should not count towards any points. I think the rest of the items on the quote should be added to their account to redeem for points. When we price out items with our competitors, sometimes our items need to be specially priced out. It is a selling point for our customers to receive the points and purchase through Quill.
- 10Points
It would be nice to recognize some of our favorite customers. My thought is that when we have a customer that really makes an impact on us, we could summit their name and account number into a monthly draw.
The customer would receive either a letter or email stating how they were chosen as the Customer of the Month. Maybe they could be given extra Reward Points or a Serialized Coupon or small gift item.
- 10Points
When brand new items become available on Quill.com have them listed with a heading "Newly Released" on home page.
- 10Points
Get the excitement going with online adds for upcoming Christmas in July sales :)
- 10Points
We should allow our customers to use the quill cash on the same order when signing up for quill plus. If you spend X amount $ we can apply your quill cash today. This will help increase our AOS.
- 10Points
The pain point more than one of my customers is the types photo paper he has tried has logos on the paper he doesn’t want logos . Do we sell photo paper without logos. If not can we get photo paper without logos I have heard they use 8 x 10 Finestra Art Photo Paper .
- 10Points
We get calls from customers wanting POS rolls (all types) The customers often do not know which rolls they need. While it is easy to figure out if they need thermal or bond, duplicate or not, width of the paper, the ONE thing that will have us on the phone for 15 mins for a very small sale is this: all of those rolls have specs that say the length of the paper. What we need to know to help the customer is the DIAMETER of the roll. Can we get that info from our suppliers? (I've done 3 returns on thermal rolls so far this week, I am just one agent. Because NOBODY knows how big 180 ft is when you coil it up in a roll. And if it is too big it won't fit in.
- 10Points
Please email all YOUR customers when Dunn & Bradstreet reporting resumes (idea from Ryan K #9830861.)
- 10Points
A lot of small businesses would benefit from knowing our history. How we went from such a small idea (in a chicken coup, wasn't it?) to this incredible business that's here for our customers. Let OUR story inspire THEIR story of success. Small businesses think we are a big corporation that possibly doesn't care about them or understand them, this could be a great way to break that barrier down and get more orders :)
- 10Points
This may be a crazy idea maybe not , I think some of the people in this organization came from retail . Selling goods or grocery and likely know that shelving generates cash even before product is sold vendors give incentives for shelving space so that their products are placed at eye level . I operated a c store I dealt with that on a really small scale . Why no offer people in certain circumstances to prominently promote what ever a vendor would want you to pitch. We are a talking shelves that is a pun . I would love to do a deal with the spray nine people see if they would go along with a wage contribution deal .
- 10Points
Bring back the preference that pops on our screen in OES when we first begin an order that says "cust needs a po#". Otherwise I get to the end of my order and I try to release but it will not let me w/o a po# and the cust may have already dropped off the call.
- 10Points
When an account is Inactive in BillTrust, it would be helpful if when the customer signed into their online account to make a payment that it advised them to contact the A/R department and give the phone number instead of advising them that they have a zero balance. Customers are receiving late notices and trying to make payments so this is confusing. Or in some cases the customer has thought that the payment(s) finally posted and their balance with us is zero - when it is not
