qcsperson's Profile
- 10Points
Customers seem surprised whenever I provide the (800) 789-6040 number for imprints. It might save transfers and customer effort if this number was provided on imprint item descriptions and when a customer tries to re-order an imprint item (800) 789-6040
It's a daily occurrence that I transfer to imprint for a reorder and often I get annoyed customers that don't understand they have to be transferred (this becomes much worse when imprint is too busy for me to get through on our system and I have to schedule a call back) I assume if they call (800) 789-6040 they will be able to get through even if hold times are over 2 minutes.
- 10Points
When ever a person trying to do business with quill calls it is a hunt call . The faster the hunt calls come in and are spoken to the better it is for the customer . I would love to see hunt calls if the calls are in que sent to people in 4+ everyone knows how to set up an account in oes . If people dont understand how to add it to salesforce use a template and then teach them. During peak times we could be a good help . Perfect opportunity to sell a membership . I did the calling and met a lot of nice people lots of effort put in place to call people and that is part of the job . When I was in the role its funny the same discovery to uncover needs or pretty close to it is used to do a hunt call and sell a membership . I hope our phones ring and ring and people are served immediately lots of head count to make that happen . I witnessed hyper growth in the past , so have many people . we are here to help.
- 10Points
We have many customers who live in areas with hurricanes.
It can be difficult to get supplies locally when a Hurricane is "on the radar".
It seems beneficial to us and our customers to have a pack of items most needed in the case of a hurricane.
This could be tarps, flashlights, batteries, bottled water, basic first aid items just to name a few.
These could be set up for our managed customers to offer their employees-growing their business and getting their employees a discounted price-as well as on the web for anyone else to purchase.
- 10Points
Customer thought this was a great idea. If when we send Service Emails that an item has been canceled a link to a possible alternative item or even to Quill.com be included.
- 10Points
Most chiropractors have stop buying Biofreeze supplies and now ordering Cryoderm supplies. Quill should start selling Cryoderm.
- 10Points
From time to time businesses and practices get sold the new owners may have a vendor in place maybe not. I would like to see a template put in place for new customers perhaps someone who have never heard of Quill . An introductory saying who we are and a few why quill statements.
- 10Points
Get all the face shots from our email and have a banner of our quill family on our web page (faces of quill) would make our site more personal :)
- 10Points
Sometimes we can get a conversation going if pain points a customer have can fixed in a timely manner. I would love to see a place to leave a reminder as to why the contact may be ticked off as us . A quick and easy spot like a flag . Happy or sad billing or delivery issues , perhaps pricing depends on the customer and what info they are willing to talk about.
- 10Points
Add this item and this item to cart get X amount of extra points. Would be great for SOW.
- 10Points
I recently put time and effort signing up a cx to Sapphire. One of her reasons for choosing us was pricing and in web site description of Sapphire was : Sitewide price match that's it no disclaimers, anything . Customer followed procedure and called price match # and was told we can't price match that item. Turns out it was Diet Coke which after I was given an explanation we can't price match. Which I do agree with reasoning but at end of the day website says Sitewide price match . Think in this case as I have known has before in CS a one time exception could have been made with an explanation given to cx like we will match this time but going forward........ We may have lost this cx before we really got started and they had the potential to be Platinum
- 10Points
Can you put in a "clear all" link at the cart level, billing/shipping addresses, and favorites list levels? I work Hi-touch and when I have to close a login this type of link would help greatly. Plus the customers would love it too when the situation comes to them not needing to submit an order online.
- 10Points
To help entice customers to log in daily or more frequently, maybe link points to viewing the daily deal or any other feature sale of the day.
For example, Day 1 they log in to view it, they recieve one bonus pt, Day 2, they receive another bonus pt. Day 3, maybe they receive 2 bonus points and they increase as each day goes on. Restart the pt bonus after day 7 so it goes back to Day 1 with 1 pt bonus.
I know different sites do this and for me, I log in daily to get those points. The site is always top of mind for me. If I miss one day, it resets itself back to Day 1 and I have to start over so I make sure I don't miss a day
- 10Points
On behalf of the QSD Sales Support team, we would like to see the item numbers added to the Quill.com search page. Having item numbers on the search page of the website allows us to work more efficiently for our sales reps. With thousands of items to lookup each day, that also means thousands of extra clicks to grab the information we need. With having the item number included with each item on the search page, we can ultimately decrease the time between customers sending their competitor lists to their account manager and returning a quote to the customer.
- 10Points
for ALL coupons it should say the they are valid ONLY before tax as I have a lot of customers trying to use coupons on their orders after tax
- 10Points
market indicators are quantitative in nature and seek to interpret stock index data in an attempt to forecast market moves. market indicators are a subset of technical indictors and are typically comprised of formulas and ratios.
- 10Points
A LOT of agents use Firefox for our work. I have about 15 useful book marks saved there, the majority of which I use everyday. Every time Firefox updates (sometime 4 to 5 times a month), my book marks are erased. It takes about 15 minutes to locate and re-save those bookmarks. Would it be possible to add a little macro to save those book marks when we have an update?
- 10Points
Had a customer suggestion that we add more brands of sugar free liquid coffee creamer, because we only have 3 options, all coffeemate and all out of stock.
- 10Points
I just got off a call with a customer she placed her order with amazon only because the coupons we had for her she had to manually add them her self , she is a very busy lady. My thought and or idea was if they are a quill member there discounts should be automatically applied at the time of check out. this saves the customer time and also a great feature to help gain and retain customers.
- 10Points
When customers receive the response from Quill with their custom quoted price, some are confused about what action they should take next. Can we give them an option to choose, such as "price approved pending receipt of a proof for final approval?" Some call in very stressed wondering if their order has already been placed or feeling that if they go ahead and approve the price, they will end up with a product that may not be satisfactory. Some wait for a proof to arrive which of course never arrives because they haven't approved the price.
- 10Points
Have a code we can put in OES that puts in all the penny deals in 1 code instead of individually putting in 5-8 codes, its rare anyone wants just one or 2 penny deals. Save time for us and the customer.
